Lindsey Brown, Customer Success Manager, discusses her experience at Clausematch
Lindsey Brown is a Customer Success Manager at Clausematch. We recently sat down with Lindsey to learn more about her role at Clausematch.
What is your role at Clausematch and what does it entail?
I am the Customer Success Manager for our US market, currently representing clients in enterprise and mid-market. My role involves being an advocate for each client and ensuring that they have a successful experience with their goals always at the forefront of my day to day - from signature, onboarding and throughout their client journey. This involves strategic communication internally with Sales, Professional Services, Product, and Production to help all areas of Clausematch understand our clients’ objectives.
What were you doing before joining the Clausematch team?
Previously I worked as a Client Success Manager for primarily mid-market companies in the financial auditing space.
Why did you decide to join Clausematch?
I accepted an offer with Clausematch because of the leadership team! Throughout the interview process I was extremely impressed with each leader that I met with and their vision for Clausematch in the upcoming years.
What has been one of your most memorable moments at Clausematch?
Last November our Chief Revenue Officer and Head of Sales, EMEA crossed the pond to attend a policy management workshop we hosted with GRC expert Michael Rasmussen in New York. After meeting with prospects and clients, we celebrated the end of a successful day by going to Madison Square Garden to watch the Knicks in action.
What advice would you give to a future Clausematch employee?
I would tell prospective employees to enjoy upcoming changes. The growth stage of a scale up is an exciting time, but it’s also an area of opportunity where each individual can make a major impact on the business.
What are your hobbies outside of work?
I love to golf outside of work, although I am a bit rusty given the lockdowns and a majority of my golf friends moving out of Atlanta. Working out in any fashion is a must for me to keep myself mentally and physically fit, and I enjoy it!
If you could go anywhere in the world post-COVID, where would you go?
London to meet my co-workers! Our colleagues are quite humorous in our virtual meetings (we still get work done), but I always enjoy their stories and sense of community.